Necessary
Keep you signed in, keep the portal secure and remember this choice. Always on.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| ohq_cookie_consent | Ohquire | Remembers your cookie choices and the version of this list you agreed to. | 12 months |
| __session, __session_* | Clerk (sign-in) | Proves you're signed in on each request. The token inside expires after 60 seconds and is refreshed while the portal is open. | 1 year |
| __client_uat, __client_uat_* | Clerk (sign-in) | Records when you last signed in or out, so the portal knows when to check your session. | 1 year |
| __refresh_* | Clerk (sign-in) | Lets your session be renewed without signing in again. | Until your session ends |
| __clerk_handshake, __clerk_handshake_nonce, __clerk_redirect_count | Clerk (sign-in) | Used for a moment while your session is checked after a page loads, and to stop redirect loops. | A few seconds |
| __client | Clerk, on clerk.ohquire.com | Keeps this device signed in. Set on Clerk's domain and can't be read by the portal's scripts. | Until you sign out or your session ends |
| __clerk_db_jwt | Clerk (sign-in) | Links your browser to a test sign-in environment. Only set on test environments. | 1 year |
Functional
Support chat (Chatwoot), so you can message our team from inside the portal.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| cw_conversation | Chatwoot (support chat) | Links this browser to your support conversation so the chat history is kept. | 1 year |
| cw_user_* | Chatwoot (support chat) | Remembers which account details were already shared with support, so they aren't sent again. | 1 year |
The support chat window itself is served by Chatwoot from app.chatwoot.com and keeps its own data there. It only loads once you allow Functional cookies.
Analytics
Microsoft Clarity, which shows us how the portal is used so we can improve it.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _clck | Microsoft Clarity | Keeps a random ID for this browser so visits can be linked together. | 1 year |
| _clsk | Microsoft Clarity | Joins the pages you view into a single visit. | 1 day |
| CLID | Microsoft Clarity, on clarity.ms | Records when Clarity first saw this browser. | 1 year |
| MUID | Microsoft, on clarity.ms and bing.com | Identifies this browser across Microsoft sites. | 1 year |
| ANONCHK | Microsoft, on clarity.ms | Checks whether the MUID is passed on to Clarity. | 10 minutes |
| MR | Microsoft, on clarity.ms | Tells Microsoft whether to refresh the MUID. | 7 days |
| SM | Microsoft, on clarity.ms | Syncs the MUID across Microsoft domains. | Until you close the browser |
Clarity loads only once you allow Analytics cookies. The cookies on clarity.ms and bing.com are set by Microsoft on its own domains.
Browser storage
The portal also keeps a few settings in your browser’s own storage. They never leave your device and are part of the service you asked for, so they count as necessary.
| Key | Purpose | Duration |
|---|---|---|
| client-portal:sidebar-collapsed, *-view | Remembers layout choices you make, such as a collapsed sidebar or list view. | Until you clear it |
| client_conversations_* | Keeps your place, open panels and read messages in Conversations. | Until you close the tab (read messages until you clear it) |
| sabre:schedule:* | Saves your answers on a scheduling page so a reload doesn't lose them. | Until you book or clear it |
| sabre:credit-warning-dismissed:*, sabre:analyse-reply:*, ohquire:profile-favourites:* | Remembers notices you dismissed, reply analyses in progress and your favourite browser profiles. | Until you clear it |